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Serendib Travel Tailors (“Serendib,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (British Columbia) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
We collect personal information that you voluntarily provide through our website, online intake forms, consultations, email correspondence, and, where applicable, website analytics tools. By completing and submitting any online intake form, enquiry form, or consultation request on the Serendib Travel Tailors website (“Website”), you consent to the collection of personal information that you voluntarily provide. This may include, but is not limited to, your name, contact details, travel preferences, passport details (where required for booking purposes), dietary or accessibility requirements, and other information relevant to designing and arranging travel services.
Personal information is collected and used for the following purposes:
Responding to enquiries and consultation requests
Designing, pricing, and delivering customized travel itineraries
Booking travel services with third‑party suppliers
Communicating with you before, during, and after your trip
Meeting legal, regulatory, accounting, or insurance requirements
We do not use personal information for purposes unrelated to providing travel services.
By submitting personal information to Serendib Travel Tailors, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us in writing. Withdrawal of consent may limit our ability to provide services.
We may share personal information with trusted third parties strictly as required to deliver travel services, including:
Airlines, hotels, cruise lines, and ground operators
Destination management companies and local partners
Payment processors and booking platforms
We do not sell, rent, or trade personal information for marketing purposes.
Our website may use cookies and similar technologies to support basic functionality and to understand how visitors interact with our site. These tools may collect information such as IP address, device type, browser information, and pages visited. You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
As an international travel business, personal information may be transferred to and processed in countries outside of Canada. These jurisdictions may have different privacy standards. By providing your information, you acknowledge and consent to such transfers where necessary to deliver travel services.
We take reasonable administrative, technical, and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfill the identified purposes or to comply with legal, accounting, or regulatory obligations.
You have the right to request access to, or correction of, your personal information in our custody or control. You may also raise concerns about our privacy practices.
Serendib Travel Tailors has designated its Privacy Officer as the individual responsible for compliance with applicable privacy laws. The Privacy Officer can be contacted at:
Email: info@serendibtt.com
If your concerns are not resolved, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
Terms of Use
These Terms of Use (“Terms”) govern your access to and use of the Serendib Travel Tailors website (the “Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About Serendib Travel Tailors
Serendib Travel Tailors (“Serendib,” “we,” “us,” or “our”) provides bespoke travel planning and consultation services. Information on this Website is provided for general informational purposes only and does not constitute a binding offer unless expressly stated in writing.
2. Use of the Website
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website. You must not misuse, disrupt, or attempt to gain unauthorized access to the Website or its systems.
3. No Travel Guarantees or Warranties
Travel arrangements are subject to the terms, conditions, availability, and policies of third‑party suppliers such as airlines, hotels, cruise lines, and ground operators. Serendib does not own or control these suppliers and is not responsible for their acts, omissions, changes, cancellations, delays, or failures.
All information on this Website is provided “as is” without warranties of any kind, express or implied.
4. Limitation of Liability
To the fullest extent permitted by law, Serendib Travel Tailors shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to your use of, or inability to use, this Website or any travel services arranged through third‑party suppliers.
5. Intellectual Property
All content on this Website, including text, images, branding, logos, and design elements, is the property of Serendib Travel Tailors or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content without prior written consent.
6. Links to Third‑Party Websites
This Website may contain links to third‑party websites for convenience or informational purposes. Serendib is not responsible for the content, accuracy, or practices of third‑party websites and does not endorse them.
7. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected. By using this Website, you acknowledge that you have reviewed our Privacy Policy.
8. Changes to These Terms
Serendib Travel Tailors may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict of law principles.
10. Contact
If you have questions about these Terms, please contact:
Serendib Travel Tailors
Email: info@serendibtt.com
These Terms of Use (“Terms”) govern your access to and use of the Serendib Travel Tailors website (the “Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
Serendib Travel Tailors (“Serendib,” “we,” “us,” or “our”) provides bespoke travel planning and consultation services. Information on this Website is provided for general informational purposes only and does not constitute a binding offer unless expressly stated in writing.
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website. You must not misuse, disrupt, or attempt to gain unauthorized access to the Website or its systems.
Travel arrangements are subject to the terms, conditions, availability, and policies of third‑party suppliers such as airlines, hotels, cruise lines, and ground operators. Serendib does not own or control these suppliers and is not responsible for their acts, omissions, changes, cancellations, delays, or failures.
All information on this Website is provided “as is” without warranties of any kind, express or implied.
To the fullest extent permitted by law, Serendib Travel Tailors shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to your use of, or inability to use, this Website or any travel services arranged through third‑party suppliers.
All content on this Website, including text, images, branding, logos, and design elements, is the property of Serendib Travel Tailors or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content without prior written consent.
This Website may contain links to third‑party websites for convenience or informational purposes. Serendib is not responsible for the content, accuracy, or practices of third‑party websites and does not endorse them.
Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected. By using this Website, you acknowledge that you have reviewed our Privacy Policy.
Serendib Travel Tailors may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, without regard to conflict of law principles.
If you have questions about these Terms, please contact:
Serendib Travel Tailors
Email: info@serendibtt.com